The FESCO Sargodha City Sub-Division office on Circular Road, near the District Courts, is the primary electricity services office for the urban core of Sargodha city — covering Satellite Town, University Road, Civil Lines, Railway Road, Kutchery Road, College Road, and the Mela Mandi area. If your connection reference number starts with a code corresponding to these areas, this is your SDO office. Approximately 185,000 consumer accounts are managed from this sub-division, spanning domestic, commercial, and small industrial categories.
For Sargodha City consumers, the most practical first step for any billing or connection issue is to call 118, the national FESCO helpline, which operates 24 hours and logs your complaint with a reference number. When you visit the sub-division office in person, bring that complaint reference number along with your electricity bill (printed copy showing your consumer reference number). The billing section in the sub-division office handles duplicate bill requests and billing dispute applications — a common complaint from domestic consumers is billing on the basis of estimated readings (assessed units) when the meter reader has not physically visited. In that case, file a written meter reading correction application and attach photos of your actual meter display.
For name transfer (mutation) on an electricity connection — for example, after a property purchase or inheritance — bring the registered sale deed (Bay Nama) or the mutation extract from the Arazi Record Center, along with both parties' CNICs and the original electricity bill. The SDO office processes the ownership transfer application and issues a revised connection letter in 7–10 working days. If the previous owner has outstanding dues on the connection, these must be cleared before transfer is processed.
New domestic connection applications (single phase up to 5 kW) are processed through the Electronic New Connection (ENC) portal online at FESCO's official website, or you can submit the paper application at the sub-division office. Required documents: CNIC copy, proof of property ownership (Fard Malkiat or rental agreement), a site plan sketch, and the security deposit payment slip (paid via Bank Challan at any HBL branch). Processing time for approved connections is typically 15–30 working days after site inspection.
Pro Tip from Local Experience
Always call 118 first — it logs your complaint with a reference number and creates an official trail. Visit the SDO office in person only if the phone complaint is not resolved within 24 hours for faults, or 7 days for billing/connection issues.